Skills & Competencies for Enterprise Operations Manager

Enterprise Operations Manager job profile

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JOB SUMMARY for Enterprise Operations Manager

Manages the daily activities of an enterprise IT operations unit and its equipment.

JOB RESPONSIBILITIES for Enterprise Operations Manager

Responsible for planning and achieving budgets, goals, and business objectives. Implements and maintains enterprise-wide IT system tools and ensures scalability. Follows established operating policies to mitigate risk. Typically responsible for one or more of the following responsibilities: information systems operations activities, computer operations, data entry, data control, operations support, or operating systems programming.

Enterprise Operations Manager SALARY RANGE

BASE 50%
$141,256
TOTAL 50%
$148,198
Job Level
M02
Job Code
IT10000316
Education/Degree
Bachelor's Degree
Reports To
Head of a Unit/Department

Enterprise Operations Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Enterprise Operations Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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12 general skills or competencies (Job family competencies) for Enterprise Operations Manager

1 Job Family Competencies – Operations Management
Proficiency Level -2
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Lists the operations guidelines established within the company management agreement.
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Level 2 Behaviors
(Light Experience)
Reports the daily operations metrics to provide management with the status of service issues.
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Level 3 Behaviors
(Moderate Experience)
Suggests improvement in the processes and works to improve quality, productivity, and efficiency.
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Level 4 Behaviors
(Extensive Experience)
Provides recommendations to senior management on business operations streamlining.
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Level 5 Behaviors
(Mastery)
Promotes advanced tools, techniques, and methods to manage production processes and service delivery.
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2 Job Family Competencies – Business Continuity
Proficiency Level -3
Skill definition-Developing and executing innovative plans to ensure interoperability of business systems in the event of an emergency.
Level 1 Behaviors
(General Familiarity)
Lists business continuity risks, threats, and vulnerabilities across the enterprise.
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Level 2 Behaviors
(Light Experience)
Supports the development and implementation of business continuity plans.
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Level 3 Behaviors
(Moderate Experience)
Performs business continuity testing to identify areas for improvement.
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Level 4 Behaviors
(Extensive Experience)
Provides training to team members regarding business continuity procedures and emergency responses.
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Level 5 Behaviors
(Mastery)
Generates disaster recovery standards in alignment with business continuity program goals.
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3 Enterprise Operations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Enterprise Operations Manager
Proficiency Level - 4
5 Competency for - Enterprise Operations Manager
Proficiency Level - 5

13 soft skills or competencies (core competencies) for Enterprise Operations Manager

1 Core Competencies – Business Acumen
Proficiency Level -2
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Names our key stakeholders from a business value chain perspective.
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Level 2 Behaviors
(Light Experience)
Supports the planning, implementation, and management of training programs that foster process improvements.
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Level 3 Behaviors
(Moderate Experience)
Participates in the redesign of organizational structures to reflect business priorities.
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Level 4 Behaviors
(Extensive Experience)
Trains others on various business and operation topics.
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Level 5 Behaviors
(Mastery)
Forecasts the short-term and long-term impact of various business cases on P&L performance.
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2 Core Competencies – Key Performance Indicators (KPI)
Proficiency Level -3
Skill definition-Knowledge of and ability to apply a set of quantifiable measurements to determine how effectively an individual, team or organization is achieving a business objective.
Level 1 Behaviors
(General Familiarity)
Explains the benefits and risks of using KPIs.
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Level 2 Behaviors
(Light Experience)
Identifies KPIs currently in use and provides input to management.
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Level 3 Behaviors
(Moderate Experience)
Maintains an organized data management process to track progress on KPIs.
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Level 4 Behaviors
(Extensive Experience)
Leverages the Business Intelligence (BI) technologies and tools for KPI reporting and analysis.
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Level 5 Behaviors
(Mastery)
Monitors the efficiency and effectiveness of current organizational KPI architecture.
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3 Enterprise Operations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Enterprise Operations Manager
Proficiency Level - 4
5 Competency for - Enterprise Operations Manager
Proficiency Level - 5

Summary of Enterprise Operations Manager skills and competencies

There are 0 hard skills for Enterprise Operations Manager.
12 general skills for Enterprise Operations Manager, Operations Management, Business Continuity, Cloud Management, etc.
13 soft skills for Enterprise Operations Manager, Business Acumen, Key Performance Indicators (KPI), Business Process Improvement, etc.
While the list totals 25 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Enterprise Operations Manager, he or she needs to be proficient in Business Acumen, be skilled in Key Performance Indicators (KPI), and be proficient in Business Process Improvement.

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